What to do if you are deceived in the supermarket?
However, in the stores operating under the brand of prestigious brands, revealed a huge number of violations. This is the sale of substandard goods with an expired date, the sale of counterfeit products without documents and quality certificates. This is a fraud, when at the checkout with the buyer for the goods take a larger amount of money than indicated on the price tag. There are often cases of impolite customer service. And this is not a complete list of violations. In the chain stores openly do not weigh and do not cheat. Here we are confronted with a civilized way of deception, including through the use of automation and bar-coding. At the same time, it is extremely difficult to find the culprit, the sellers do not even always have badges with the name and surname. Managers of supermarkets, justifying unfair work, give different arguments. For example, because of the large volume of sales, employees do not have time to change the price tags in time, etc. So what if you were deceived? The first. If you understand that you are being deceived, and now there will be a conflict situation, it is not necessary to enter into a discussion with the employees of the store. Ask to invite the manager to write an application addressed to the head of the trade organization. Moreover, if it came to threats to call the police, then you should call the law enforcement agencies yourself. And in the presence of a police officer, hand the application to the store manager. The second. We need to call in the “protection of consumer rights.” The phone must be listed in the “corner of the buyer”, which is sure to be in any store. Third. It should be noted that the administration of the store should not insist that things be surrendered to the storage room. Fourth. Store employees do not have the authority to search and inspect the personal belongings of customers. Most of the guards simply follow the orders of their supervisors. Guards are obliged to stop theft or detain people trying to illegally take out food. However, after being detained, they should call a police squad. If the supermarket is protected by employees of departmental or private security, then they have the right to inspect things, and in exceptional cases – personal searches. Here you can recommend “arm yourself” with article 184 of the Criminal Procedure Code of the Russian Federation, which says: “If there is a basis, a personal search is carried out, but only by a police officer of the same sex with the person being searched and in the presence of witnesses of the same sex.” In conclusion, it should be noted that a supermarket is just a trade organization that must comply with all the rules of trade, as well as any other store. And you as a buyer must assert your rights. And any store should have a main motto: “The customer is always right!” Well, and if this is not the case, think about it. After all, you always have the right to choose. You can shop at another, even a small, store. The owner of a small shop cherishes its customer. It attracts the buyer not only with a wide range and low prices, but also with a sensitive attitude. It is clear that deception in this case is not included in his plans. Enjoy the shopping!